Find out more about the SRRT
The Surge and Rapid Response Team (SRRT) will support any government department or agency to manage predictable annual peaks in demand, and to respond to unexpected crises.
The SRRT’s members are recruited as ODP Apprentices. The apprenticeship standard ensures the SRRT is able to deploy an adaptable and skilled cross government team. You can request SRRT resource to support with your planned or unplanned work demands.
These types of work include -
Face to Face Customer Service
Telephony
Casework/Processing
Admin/Clerical Support
Correspondence
You will benefit from -
AO - EO Deployable Teams
Enhanced Security Clearance (SC) as standard
‘In House’ Management, releasing your valuable department resources
Rapid deployment nationally or internationally depending on your requirements
Experience in customer service roles across government departments and policy areas
The data speaks for itself -
Supported over 50 government bodies so far
Over 600 successful deployments
We have an 800+ operationally active workforce
By April 2024 our new offer will include 250 EO’s, also available for deployment
If you would like to know more about the SRRT, or would like to express interest in securing SRRT support, email: srrtcustomerenquiries@hmrc.gov.uk.