Be aware of emails claiming to be from the VOA
We are aware of false emails claiming to be from the Valuation Office Agency (VOA) that make incorrect statements about reductions in a property’s ‘rateable value’.
You should be wary of anyone forwarding emails they claim are from the VOA.
If you have any concerns about the authenticity of an email, contact us at agentstandards@voa.gov.uk.
You should be cautious of any agent who:
tries to pressure you to make a decision or sign a contract
says they are acting on behalf of the VOA
demands large sums of money up front
makes claims about ‘unclaimed credits’ or similar
Remember – you don’t have to use an agent to manage your business rates.
You can challenge your rateable value through our online service. This service is free to use.
If you want an agent to manage your business rates, use our checklist to choose an agent. Don’t let an agent choose you.
Our VOA agent standards set out clear expectations for agents regarding:
their behaviour
their professional practice
the service they provide to their customers
The vast majority of agents are reputable and provide a good service. But a small minority act in bad faith.
We collect evidence of poor agent behaviour and practices in the course of our work. This evidence allows us to proactively address issues or concerns.
If you are concerned about potential misrepresentation by agents, send any evidence to agentstandards@voa.gov.uk.